Enterprise Technical Support Specialist
3 weeks ago
We're seeking an experienced Enterprise Technical Support Specialist to join our team in Essendon, Victoria. This is a fantastic opportunity to work with a leading managed service provider, delivering high-quality technical support to clients.
Key Responsibilities:
- Provide comprehensive Level 2 technical support to end-users, troubleshooting hardware and software issues, deploying devices, and managing user accounts.
- Maintain accurate records of smartphone assets using Excel and ServiceNow.
- Collaborate with the project team to schedule and execute smartphone deployments at client locations.
- Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
- Ensure compliance with corporate policies and security protocols during smartphone deployments.
- Manage the return and secure disposal of old smartphones from corporate staff.
- Attend weekly meetings with client project managers to report on deployment progress, discuss issues, and ensure project milestones are met.
Requirements:
- Bachelor's Degree in Computer Science or related field.
- Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory.
- Windows 10 & 11, and SCCM experience highly regarded.
- Familiarity with cloud-based systems and services (e.g., Google Drive, Microsoft OneDrive).
- Strong communication skills to explain technical issues to non-technical users.
- Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
- Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary.
About Us
We're Logicalis Australia Pty Ltd, a leading managed service provider transforming businesses through innovative solutions and expert advice. Our mission is to become the #1 Managed Service Provider (MSP) in the Asia-Pacific region. We're on a mission to empower businesses to thrive in the fast-paced tech landscape, and we need your skills to make it happen.
What You'll Gain
- A dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries.
- The opportunity to work on cutting-edge projects, optimising operations and empowering teams to reach new heights.
- A global tech powerhouse offering real-time insights into clients' digital ecosystems, 24/7.
Salary Estimate: $80,000 - $110,000 per annum, depending on experience.
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