Enterprise IT Support Specialist

7 days ago


Melbourne, Victoria, Australia Yarra City Council Full time

The Yarra City Council is a dynamic and progressive organisation that prides itself in the development of staff. As an Enterprise IT Support Specialist, you will play a vital role in ensuring the smooth operation of our systems and enabling users to conduct their day-to-day activities efficiently.

Job Description

This role is responsible for providing effective ongoing support services for approved council applications from initial installation to maintenance and further custom design.

Key Responsibilities:
  • To ensure that operational processes run smoothly and enable users to conduct their day-to-day activities efficiently.
  • To provide support for approved council applications, including initial installation, maintenance, and custom design.
Required Skills and Qualifications

We are seeking a highly skilled and experienced individual who possesses the following qualifications and skills:

  • Tertiary qualifications in Information Services, Information Technology, or Computer Science with extensive relevant practical experience.
  • Demonstrated experience in the management and support of corporate systems in a large government or commercial setting, including business as usual support, lifecycle planning, and business system architecture.
  • Excellent understanding of industry trends, problem-solving, advanced analytical and troubleshooting ability, and thinking to help reduce business costs and continuously improve outcomes.
  • Proven ability to manage a broad spectrum of relationships and partnerships within a complex multi-stakeholder environment.
  • Highly developed communication, interpersonal, and negotiating skills, including written and oral communication, documentation, requirement building (RFP), presenting findings and outcomes, and report writing.
  • Proven ability to work in a team and collaborative environment, manage time, and meet deadlines.
  • Experience in managing system integration.
Benefits

As an Enterprise IT Support Specialist with the Yarra City Council, you will enjoy a range of benefits, including:

  • A salary of approximately $85,000 - $110,000 per annum, depending on experience.
  • A supportive and friendly team environment where we value growth and development.
  • Holiday pay, sick leave, and other entitlements.
  • Ongoing training and professional development opportunities.

In addition to these benefits, we offer a hybrid/flexible working arrangement and an emphasis on work-life balance, allowing you to achieve a better balance between your work and personal life.



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