Enterprise System Support Specialist

11 hours ago


Melbourne, Victoria, Australia Vanguard Full time

At Vanguard, we're committed to delivering exceptional investment experiences for our clients. As an Enterprise System Support Specialist, you'll play a critical role in ensuring the reliability and availability of our global systems.

We're looking for a skilled professional with experience in IT support, preferably in an enterprise environment. Your strong analytical skills and problem-solving abilities will enable you to identify and resolve technical issues efficiently.

The ideal candidate will have a solid understanding of cloud technologies and experience working with Java and/or Node-based applications. Intermediate SQL skills are also essential. Additionally, excellent interpersonal, written, and oral communication skills are necessary for effective collaboration with cross-functional teams.

This role requires a proactive approach to monitoring production systems, identifying areas for improvement, and implementing changes to enhance Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) metrics. You'll work closely with application vendors to resolve issues and ensure Service Level Agreements (SLAs) are met.

A bachelor's degree in Computer Science or a related field is preferred, but not mandatory. Relevant certifications like ITIL would be advantageous but not essential.

Vanguard offers a competitive salary package estimated at $120,000 - $180,000 per year, depending on your location and experience. Our hybrid working model allows for flexibility while enabling in-person learning, collaboration, and connection. We prioritize diversity and inclusion, aiming to build diverse, inclusive, and highly effective teams that contribute their unique strengths to achieving our core purpose.



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