Technical Enterprise Service Management Specialist

2 weeks ago

Melbourne, Victoria, Australia Talent International Full time

Opportunity Overview

Talent International is partnering with a highly valued federal government agency to find an EL1 Technical Specialist to lead the design, implementation, and maintenance of Enterprise Service Management (ESM) solutions in Richmond or Geelong.

The Role:

  • Develop and implement ESM solutions that align with business requirements and industry best practices, including integrating various enterprise systems and tools.
  • Perform regular system updates, patches, and maintenance to ensure optimal performance, security, and accessibility for all users.
  • Provide technical support and training to users, addressing any issues or concerns related to the ESM platform and facilitating user adoption through effective change management strategies.
  • Create and maintain comprehensive documentation for ESM configurations, processes, and procedures, ensuring data consistency and quality across multiple systems.
  • Work with other IT teams to integrate the ESM platform with other enterprise systems and tools, ensuring scalability and adaptability as the organisation grows.
  • Implement robust security measures and ensure compliance with various regulations to protect sensitive data.
  • Identify opportunities for process improvements and implement changes to enhance service delivery, continuously seeking ways to improve the system and streamline processes.
  • Balance the costs of implementing and maintaining the ESM platform with the efficiency gains to ensure value for the organization.

Salary Estimate: AU$120,000 - AU$180,000 per annum, based on industry standards and location.

Requirements and Qualifications:

  • Strong experience in ESM or IT service management roles.
  • Previous experience in a similar role within a large enterprise environment.
  • Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
  • Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
  • Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.
  • ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).
  • Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.

Application Instructions: Submit your resume for consideration. Please note that our client is a federal government organisation and can only consider Australian Citizens for selection.

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