AWS Enterprise Support Specialist

2 days ago


Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time
About Amazon Web Services

At Amazon Web Services, we are committed to helping businesses of all sizes innovate and grow. Our team is dedicated to providing exceptional support to our enterprise customers, ensuring they have the resources they need to succeed.

About the Role

We are seeking an experienced AWS Enterprise Support Specialist to join our team in Melbourne, VIC, AUS. As a key member of our Enterprise Support team, you will be responsible for leading the success of our enterprise customers by providing expert advice on AWS services.

Main Responsibilities:
  • Act as a single point of contact for Enterprise Accounts, understanding customer outcomes and business goals.
  • Making recommendations for AWS service improvements that fit with customer strategy and architecture.
  • Evaluating, analyzing, and presenting periodic reviews of operational performance to customers.
  • Providing detailed reviews of service disruptions, metrics, pre-launch planning, and championing customer requirements within AWS.
  • Participating in customer meetings (onsite or via phone), leveraging key customer resolution tools across all service groups.
  • Sharing knowledge and innovating with technologists worldwide, working directly with Amazon Web Service engineers to resolve customer issues expediently.
Requirements:
  • Experience in at least two technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.


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