Technical Application Support Specialist

1 day ago


Melbourne, Victoria, Australia Green Light Full time

Green Light Worldwide is a renowned consulting organization with expertise in Telecommunications and System Integration Services. Based in Melbourne, we have an exciting opportunity for an experienced Technical Application Support Specialist to join our dynamic team.

About the Role

We are seeking a skilled individual to provide technical support for our clients in Melbourne. As a Technical Application Support Specialist, you will be responsible for identifying and solving complex issues within critical business systems. You will work independently and become a Subject Matter Expert (SME) in Integration / API based Prod Support, IBM MQ, and IBM App Connect Enterprise software.

  • Collaborate with cross-functional teams to troubleshoot and resolve application issues.
  • Perform root cause analysis and implement corrective actions.
  • Develop and maintain technical documentation.
  • Conduct thorough analysis of system performance and recommend enhancements.

The successful candidate will also participate in on-call rotation to provide 24/7 support, monitor application performance, and identify opportunities for process improvement and automation. Additionally, they will serve as a subject matter advisor for supported applications and adhere to client IT Delivery Standards.

Qualifications

To be successful in this role, you will require:

  • Integration / API based Prod Support experience.
  • Proficiency in IBM MQ and IBM App Connect Enterprise software.
  • Working knowledge of integration technologies and data extraction mechanisms.

Absolutely essential skills include Configuration management, while preferred skills include understanding of AWS and/or Azure cloud platforms and application monitoring tools.

Salary and Benefits

We offer a competitive salary range of AU $90,000 - AU $120,000 per annum, depending on experience, plus additional benefits including professional development opportunities and a collaborative work environment.


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