Front Office Manager

4 weeks ago


Manly Vale, Australia Accor Full time
Job Title: Front Office Manager

We are seeking an experienced Front Office professional to join our team at Accor's luxury hotel in Manly Pacific. As the Assistant Manager, you will be responsible for leading the Front Office team and ensuring exceptional guest experiences.

Key Responsibilities:
  • Lead the Front Office team in the absence of management and act as a hotel representative on behalf of the General Manager.
  • Drive a caring culture for our guests and inspire our team members to create a unique story for each guest's stay.
  • Ensure Accor's guest loyalty and recognition program is maintained and delivered to its highest standards.
  • Connect with guests and colleagues by being your authentic self, creating a sense of belonging through listening and demonstrating empathy.
  • Be a safety champion and lead by example by following Accor's health and safety procedures.
Requirements:
  • Previous Front Office or similar experience with knowledge of Opera system preferred.
  • Passion for people and hospitality.
  • Hands-on, natural-born leader with the ability to nurture, develop, and bring out the best in your team.
  • Ability to make decisions independently and confidently in high-volume work situations.
  • Available to work varied shifts.
What We Offer:
  • Opportunity to grow and develop your career within an international hotel group.
  • Fun and energetic team.
  • Great team member benefits (hotel and restaurants discounts, gym discounts, etc.).
  • Beachfront location (head off for a swim after/before work).

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