Front Office Professional

2 weeks ago


Manly West, Queensland, Australia AccorHotel Full time
Job Overview

We are seeking a highly experienced Front Office Professional to join our dynamic and fast-paced night team as an Assistant Night Manager. As part of our Front Office Team, you will work closely with our Night Manager to ensure seamless night-time operations and provide exceptional guest experiences.

Key Responsibilities

* Conduct Night Auditor duties while on shift with the Night Manager
* Maintain control and supervision of all audit functions
* Responsible for all other departments in the absence of their respective managers during night-time operations
* Assist with the management of the Night Audit team's performance while on shift, in accordance with Accor brand and service standards, policies, and procedures
* Drive a caring culture for our guests and inspire our team members to create a unique experience for each guest's stay
* Connect with guests and colleagues by being authentic, creating a sense of belonging through listening and demonstrating empathy
* Be a safety champion and lead by example by following Accor's health and safety procedures
* Act as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally

Requirements

* Previous Front Office or similar experience with knowledge of Opera system preferred
* Passion for people and hospitality
* Hands-on, natural-born leader with the ability to nurture, develop, and bring out the best in your team
* Ability to make decisions independently and confidently
* Available to work from 11pm to 7am

What We Offer

* Opportunity to grow and develop your career within an international hotel group
* Fun and energetic team
* Great team member benefits (hotel and restaurants discounts, gym discounts, etc.)
* Beachfront location (ideal for a swim after or before work)

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