Front Office Supervisor

2 months ago

Manly, Australia MERCURE Full time

**Company Description**
Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Located in the sunny suburb of Brookvale just off Pittwater Road, Mercure Sydney Manly Warringah is just a short drive away from Manly beach and Warringah Mall. Hop on a quick ferry into Sydney CBD or experience Manly's collection of bars and restaurants.

Mercure Sydney Manly Warringah has 120 guest rooms, restaurant, all day dining, a small meeting room and secure parking.

We are seeking an energetic and enthusiastic **Assistant Manager** to ensure the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.

**What will you be doing?**
- Assist and oversee the day-to-day operations of the hotel team
- Supervise and monitor hotel team members with true leadership ability that motivates the entire team.
- Assist in the running of Distrikt cafe and our All-Day Dining including service, food prep and coffee making
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Senior Managers with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with check-in and check-out of guests.
- Respond to and coordinate emergency situations.

**Qualifications** Your Skills and experience include**:

- Relevant experience in the hotel industry.
- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
- Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
- Ability to navigate through change and provide quick thinking solutions should problems arise
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
- Clear and confident communication skills - both written and verbal
- Hold a valid Responsible Service of Alcohol certificate, First Aid & Food Safety Supervisor, or willingness to obtain.
- Availability to work a rotating roster including mornings, evenings, overnights and weekends.

**Additional Information** What’s in it for you**
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed

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