Front Office Ambassador

7 days ago


Manly Vale, Australia Accor Full time
About the Role

We are seeking a highly motivated and enthusiastic Front Office professional to join our dynamic team at Manly Pacific, an Accor property.

Key Responsibilities:

  • Deliver exceptional customer service to guests, ensuring a warm and welcoming experience
  • Manage guest feedback and requests in a professional and timely manner, prioritizing guest satisfaction
  • Provide accurate information about hotel facilities and services to guests
  • Collaborate with other departments to ensure seamless operations and achieve departmental targets
  • Upsell and promote hotel services and amenities to guests
  • Create memorable moments and outstanding service experiences for guests

Requirements:

  • A positive attitude and a passion for delivering exceptional customer service
  • Strong communication and interpersonal skills, with the ability to adapt to each guest's needs
  • Working rights within Australia
  • Previous experience with hotel operations, preferably with Accor
  • A genuine interest in the hospitality industry and a desire to learn and grow

What We Offer:

  • A hybrid work arrangement, allowing you to balance work and personal life
  • Wellness benefits, including an Employee Assistant Program and discounted gym membership
  • Opportunities for personal and professional development, with a focus on career progression
  • Incredible discounts on hotel stays and dining experiences across Accor properties worldwide
  • An inclusive parental leave policy that supports all parents and carers
  • Complimentary dry cleaning and barista coffee every day


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