Front Office Ambassador
4 weeks ago
We are seeking a highly motivated and enthusiastic Front Office All Rounder to join our team at Manly Pacific, a part of the Accor group.
About the Role:
As a Front Office All Rounder, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.
Key Responsibilities:
- Check guests in and out efficiently, ensuring a warm and welcoming experience
- Manage guest feedback and requests, prioritizing guest satisfaction
- Provide accurate information about hotel facilities and services
- Liaise with other departments to ensure smooth operations
- Upsell and work towards departmental and hotel targets
- Create memorable moments and outstanding service for our guests
Requirements:
- A "can do" attitude and a passion for delivering exceptional customer service
- Strong communication skills, with the ability to adapt to each guest's needs
- Working rights within Australia
- Previous experience with Opera (not essential but beneficial)
- Passion and motivation for the hospitality industry
What We Offer:
- A hybrid work arrangement, allowing you to work from home and from the hotel at Manly Beach
- Wellness benefits, including an Employee Assistant Program, birthday day off, and discounted gym membership
- Personal development plans and career progression opportunities
- Incredible discounts across all Accor properties and restaurants (up to 70% discount worldwide)
- An inclusive parental leave policy that supports all parents and carers
- Complimentary dry cleaning and barista coffee every day
How to Apply:
If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application.
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