Front Office Ambassador

1 month ago


Manly Vale, Australia Accor Full time
Job Title: Front Office All Rounder

We are seeking a highly motivated and enthusiastic Front Office All Rounder to join our team at Manly Pacific, a part of the Accor group.

About the Role:

As a Front Office All Rounder, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience. Your key responsibilities will include:

  • Checking guests in and out efficiently and providing a warm welcome
  • Managing guest feedback and requests in a professional manner, prioritizing guest satisfaction
  • Providing accurate information about hotel facilities and services
  • Liaising with other departments to ensure smooth operations
  • Upselling and working towards departmental and hotel targets
  • Creating memorable moments and outstanding service for our guests

What We Offer:

We offer a range of benefits and opportunities for growth and development, including:

  • A hybrid work arrangement, allowing you to work from home and from the hotel at Manly Beach
  • Wellness benefits, including an Employee Assistant Program, birthday day off, and discounted gym membership
  • Personal development plans and career progression opportunities
  • Incredible discounts across all Accor properties and restaurants (up to 70% discount worldwide)
  • An inclusive parental leave policy that supports all parents and carers
  • Complimentary dry cleaning and barista coffee every day

Requirements:

To be successful in this role, you will need:

  • A "can do" attitude and a passion for delivering exceptional customer service
  • Strong communication skills, including adapting your approach to each guest
  • Working rights within Australia
  • Previous experience with Opera (not essential but beneficial)
  • A passion and motivation for the hospitality industry

How to Apply:

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please apply today.



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