Customer Journey Strategist

4 days ago

Melbourne, Victoria, Australia beBeeCloud Full time $100,000 - $150,000
Salesforce Marketing Cloud Journey Designer Role

We are seeking a skilled professional to design, build and optimise personalised customer journeys across multiple channels.

This is an exciting opportunity for someone with transferable skills and experience in Salesforce Marketing Cloud journey design, build and optimisation.

Key Responsibilities:
  • Partner cross-functionally to capture requirements and design optimised campaigns and journeys in Salesforce Marketing Cloud
  • Build, test and deploy complex multi-channel customer journeys, including decision splits, A/B testing, reporting and optimisation
  • Host stakeholder workshops and ideation sessions to shape journey backlogs and explore new initiatives
  • Manage the end-to-end delivery of campaigns - from design and build through to reporting and insights
Requirements:
  • Strong communication and consulting skills - ability to engage, influence and educate stakeholders at all levels
  • Experience in Salesforce Marketing Cloud journey design, build and optimisation
  • Experience gathering requirements and translating them into actionable campaigns and reporting packs
  • Strong analytical and problem-solving skills, with an eye for detail and ability to think big picture
  • Technical capability with tools such as SQL, Data Design, AMP script, HTML/CSS or related platforms
What We Offer:
  • A range of flexible working and leave options, including the option to purchase additional leave each year
  • Paid parental leave, with Superannuation paid during unpaid leave as well
  • Learning and development opportunities to support your career interests
  • Health and wellbeing support-access to wellness facilities and more
  • Share offers and insurance benefits
  • Social activities and community give-back programs
About Us:

We strive to be an inclusive workplace where everyone feels valued and supported. We encourage applications from diverse candidates and are committed to equal employment opportunities.

  • Journey Strategist

    4 days ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $90,000 - $120,000

    Job Overview:We are seeking a Journey Strategist to join our Everyday Banking team, responsible for shaping and executing the onboarding strategy for our customers and setting the tone for their engagement with our product.As a key member of our Onboarding Team, you will be instrumental in ensuring seamless customer onboarding, guiding them through account...

  • Customer Journey Champion

    4 days ago

    Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $140,000

    Customer Experience StrategistThe Customer Experience Strategist is responsible for delivering a seamless and personalized experience to our customers across all touchpoints.Foster a customer-centric culture throughout the organization.Develop and implement a comprehensive customer experience strategy aligned with business objectives.Prioritize initiatives...

  • Customer Journey Optimisation Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeGrowth Full time $90,000 - $130,000

    Customer Lifecycle StrategistAbout the RoleWe are seeking a Customer Lifecycle Strategist to design and own end-to-end customer journeys that drive repeat purchase, loyalty engagement, and incremental revenue.This role will involve mapping and refining customer lifecycle programmes across onboarding, replenishment, churn prevention, winback, and loyalty...

  • Senior Customer Journey Architect

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $150,000

    We are seeking a Customer Experience Strategist to lead our contact centre transformation. The ideal candidate will have expertise in designing and implementing seamless customer journeys across all touchpoints.This role involves championing a customer-centric culture, actively seeking feedback, and continuously improving the customer experience based on...

  • Customer Journey Strategist

    4 days ago

    Melbourne, Victoria, Australia beBeeMarketer Full time $90,000 - $120,000

    About the RoleHelp businesses deliver exceptional customer experiences through data-driven marketing automation and personalisation.A key responsibility is to develop effective lifecycle customer journeys using marketing automation tools, leveraging integrations with IT teams to enrich customer profiles and segmentation.Develop strategic marketing technology...

  • Customer Journey Strategist

    1 day ago

    Melbourne, Victoria, Australia beBeeStrategist Full time $160,000 - $185,000

    About the RoleOur customer engagement strategy relies on insight, creativity and technical know-how to build personalised, timely and relevant communications across digital channels. As a key member of our team, you will play a vital role in shaping this strategy by designing and optimising automated campaigns that guide customers through their lifecycle...

  • Automated Customer Journey Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeMarketing Full time $160,000 - $185,000

    Customer Engagement StrategistWe are seeking an innovative and skilled Customer Engagement Strategist to join our customer marketing team. This role is pivotal in our customer engagement strategy, utilising insight, creativity, and technical expertise to craft personalised, timely, and relevant communications across digital channels.About the RoleThis key...

  • Customer Success Strategist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeSuccess Full time $110,000 - $130,000

    Customer Success StrategistThe Customer Success Strategist plays a pivotal role in fostering long-term relationships with customers, ensuring they derive maximum value from our solutions. This involves direct assistance with product adoption and optimization, as well as contributing to increased customer retention and minimizing the risk of churn.Main...

  • Senior Customer Journey Designer

    1 week ago

    Melbourne, Victoria, Australia beBeeMarketing Full time $160,000 - $185,000

    Customer Engagement StrategistWe are seeking a highly skilled Customer Engagement Strategist to join our team.This role is at the heart of our customer engagement strategy using insight, creativity and technical know-how to build personalised, timely and relevant communications across digital channels.The key focus for this role is to deepen customer...

  • Strategist of Customer Experience

    1 week ago

    Melbourne, Victoria, Australia beBeeAutomation Full time $90,000 - $130,000

    Customer Experience Strategist Job Description:About the RoleWe're seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our Customer Marketing Team, you'll play a pivotal role in shaping and delivering exceptional customer experiences across various digital channels.In this role, you'll be responsible for designing and...