Journey Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeEngagement Full time $90,000 - $120,000

Job Overview:

We are seeking a Journey Strategist to join our Everyday Banking team, responsible for shaping and executing the onboarding strategy for our customers and setting the tone for their engagement with our product.

As a key member of our Onboarding Team, you will be instrumental in ensuring seamless customer onboarding, guiding them through account set up and establishing positive early tenure behavior.

Main Responsibilities:

  • Defining Processes: Supporting the definition of processes and technology to create a frictionless onboarding experience.
  • Instant Provisioning: Developing conditions to enable instant provisioning to mobile wallets and incentivizing use of digital cards.
  • Data Analysis: Utilizing historical customer data to identify key traits and behaviors of engaged customers and creating triggers and business rules to interact with customers early in their tenure.
  • Collaboration: Collaborating with value chain partners, including Digital, Marketing, Data, Technology, Finance, Legal, and Risk to ensure alignment and support in delivering objectives.

Requirements:

  • Customer Focus: Customer centricity and keeping customers at the heart of everything we do.
  • Industry Expertise: Experience in retail lending or deposit products.
  • Candidate Qualifications: Experience in customer engagement, retention, loyalty, or partnerships.
  • Business Acumen: Commercial acumen and experience working closely with operations, risk, finance, and legal.
  • Communication Skills: Effective communication and issue resolution skills.
  • Banking Knowledge: Financial services and banking experience.
  • Team Leadership: Adept at fostering a collaborative team environment and leading, motivating, and developing team members.
  • Resource Management: Proficiency in prioritizing and allocating resources based on project priorities and strategic objectives.

Benefits:

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. Our diverse and inclusive culture offers flexible working arrangements, access to health and wellbeing services, and discounts on selected products and services.

Work Details:

Full-time role, 12 months fixed-term contract

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