Customer Journey Champion

5 days ago

Melbourne, Victoria, Australia beBeeExperience Full time $100,000 - $140,000
Customer Experience Strategist

The Customer Experience Strategist is responsible for delivering a seamless and personalized experience to our customers across all touchpoints.

  • Foster a customer-centric culture throughout the organization.
  • Develop and implement a comprehensive customer experience strategy aligned with business objectives.
  • Prioritize initiatives and 'moments that matter' across the entire customer journey.
  • Engage with cross-functional teams to develop a deep understanding of stated and unstated customer needs.
  • Define and deliver customer experience plans, roadmaps, and strategies based on customer research, usage patterns, feedback, and business trends.
Key Skills and Qualifications:
  • Exceptional influencing and stakeholder management skills.
  • Ability to work closely with various departments, including Digital, Product, Retail, Sales, Delivery, and Customer Service.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in data analysis and interpretation.
  • Ability to draw insights from multiple sources and tell compelling stories.
Benefits:
  • Opportunity to shape the customer experience strategy and roadmap.
  • Chance to collaborate with diverse teams and stakeholders.
  • Professional growth and development opportunities.

Please note that this role requires a strong passion for customer experience and a willingness to learn and adapt in a fast-paced environment.

As a key member of the team, you will have the opportunity to make a meaningful impact on our customers' lives and contribute to the success of our organization. We are committed to creating a workplace that values diversity, equity, and inclusion. If you are passionate about customer experience and want to be part of a dynamic team, we encourage you to apply.

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