Customer Journey Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $100,000 - $120,000

Our Seniors Communities business is at the forefront of evolving retirement and ageing expectations.

We're a high-performing, innovative team doing things differently to make a meaningful impact in the lives of seniors.

Your Opportunity

This role supports the customer journey from lead through to move-in.

Key Responsibilities
  • Configure, manage and optimise CRM pipelines, lifecycle stages, scoring and automations.
  • Drive strategic and tactical enablement of the sales team with clear funnel tracking, sales automations, and reporting dashboards.
  • Build CRM workflows that support task assignment, reminders and communication with prospects in long sales cycles.
  • Collaborate with sales, marketing, CX, and insights teams to align CRM with the full customer journey.
  • Support training and change management for CRM adoption.
What You'll Bring
  • Proven expertise with Salesforce and/or HubSpot.
  • A background in sectors with long and complex sales cycles (property, retirement, real estate, financial services).
  • Strong skills in funnel analysis, reporting and stakeholder communication.
  • Strategic thinking with a high attention to data integrity and process improvement.
  • Experience working cross-functionally with sales, marketing, digital and insights teams.
Why Choose Us?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

You'll get the security, stability and opportunities that come with a strong, well-established organisation ready for the future.

Enjoy flexible work options, salary packaging, exclusive discounts and more.

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