Customer Journey Manager
6 days ago
This Program Specialist, Customer Experience position involves developing impactful customer experiences through considered policy development and enhancement. The role encompasses product launches, automation, and strategic initiatives.
About the PositionWe are seeking a data-driven professional with a passion for analytics and customer insights to analyse customer data, surface meaningful findings, and design experiments to enhance the end-to-end customer journey.
Responsibilities include presenting analysis results and strategic recommendations to senior stakeholders, supporting data-informed decision-making across the business.
Your Impact in the Role- Deliver seamless customer experiences by driving effective policy development and enhancement.
- Contribute to product launches and automation efforts that positively impact customer engagement.
- Drive strategic initiatives that improve customer journeys and satisfaction.
- Present analysis findings and strategic recommendations to senior stakeholders, shaping informed business decisions.
As a key member of our team, you will have the opportunity to make a tangible impact on customer experience and drive business growth through data-driven insights and strategic recommendations.
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