Building Relationships Through Exceptional Service
2 weeks ago
This role is a key point of contact for internal stakeholders across various business units.
The Customer Engagement Team Leader will oversee your work, guiding you in delivering exceptional customer experiences at Metricon Homes.
Key Responsibilities:- Provide outstanding customer service consistently, prioritising the customer experience above all else.
- Deliver high-quality personalised customer service by establishing strong relationships with customers through sales and general enquiries.
- Support existing customers throughout their building journey.
- Implement best practice customer experience initiatives aligned with company policies and values.
- Employ effective questioning and active listening skills to identify and respond to customer needs, escalating priority issues requiring specialist attention.
- A supportive workplace culture that fosters high-calibre work and recognises achievements.
- Opportunities for professional growth within Metricon, Australia's Most Trusted Choice.
- Develop highly effective communication skills: Authentic, clearly articulated and collaborative interactions with customers, team members and stakeholders.
As part of this role, you will be required to undergo a national police check.
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