Building Exceptional Customer Relationships
6 days ago
Delivering exceptional customer experiences is a key part of our business strategy. As a Customer Experience Professional, you will have the opportunity to work with our team and contribute to our mission.
Our Mission:
We aim to deliver excellence in customer service by listening with empathy and patience, and striving for continuous improvement.
What You'll Benefit From:
A collaborative team atmosphere, ongoing training opportunities, and efficient workflow management systems will help you succeed. You'll also enjoy hybrid work arrangements, an onsite gym, affordable coffee, volunteer opportunities, and a culture of belonging where you can be yourself.
Key Responsibilities:
- Deliver exceptional customer service with strong communication and interpersonal skills
- Problem-solving abilities, handling objections and negotiations with ease
- A proactive attitude to meet performance goals and contribute to team success
- Attention to detail to ensure all customer notes and documentation are accurate
- Strong organisational and time-management skills, thriving in a fast-paced environment
Why Work With Us?
- Reward and recognition programs celebrating your hard work
- Health and wellbeing plans, including an Employee Assistance Program, supporting your work-life balance
- An accessible leadership team with a clear vision and purpose
- A values platform shaping our culture of respect and inclusion
- Problem-solving abilities, handling objections and negotiations with ease
- Proactive attitude to meet performance goals and contribute to team success
- Attention to detail ensuring accurate customer notes and documentation
- Strong organisational and time-management skills, thriving in a fast-paced environment
Requirements:
- Previous experience in customer service, ideally retail, with residential building or contact centre experience a bonus.
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