Building Relationships Manager

5 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $80,000 - $150,000

Role Overview

We are seeking a Customer Relationship Executive to join our dynamic team. This is a frontline role in a fast-paced inbound contact environment, designed to deliver a premium service experience.

About the Role

As a key player in managing relationships with high-value business customers, you will be responsible for building and maintaining strong relationships with these clients, acting as their primary point of contact.

You will deliver exceptional customer service by responding promptly and accurately to inquiries and concerns, resolving complex customer issues through collaboration with internal teams, ensuring timely and effective outcomes.

Maintaining and updating customer records in the CRM system, generating insights through data analysis, identifying and implementing process improvements to enhance customer experience and operational efficiency, contributing to cross-functional initiatives aimed at improving customer-centric strategies.

Key Responsibilities
  • Build and maintain strong relationships with high-value business customers.
  • Deliver exceptional customer service.
  • Resolve complex customer issues.
  • Maintain and update customer records.
  • Identify and implement process improvements.
  • Contribute to cross-functional initiatives.
About You
  • Proven experience in a customer-facing role, ideally within a B2B environment managing high-value clients.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and conflict resolution abilities.
  • Comfortable working in a fast-paced environment and handling multiple priorities.
  • A collaborative team player who contributes to a positive team culture.
  • Open to feedback and committed to continuous personal and team development.
  • Proficient in CRM systems; knowledge of the energy industry is a plus.

What We Offer
  • Dynamic team environment.
  • Opportunities for growth and development.
  • Recognition and rewards for outstanding performance.

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