Careers: Build Relationships

1 week ago

Melbourne, Victoria, Australia beBeePlanner Full time $70,000 - $105,000
Workforce Planning Specialist

We focus on empowering individuals to build meaningful relationships and connections through personalized, community-based support.

The Opportunity

You will establish and maintain effective working relationships with support staff, ensuring delivery of high-quality customer care and solutions for aged and disability customers.

  • Develop and maintain efficient schedules that meet business and client needs while delivering exceptional customer service.
  • Manage ad-hoc changes to employee or client availability, including leave and work patterns.
  • Engage in excellent communication and collaboration with internal and external stakeholders.
  • Maintain accurate records and data integrity.
  • Create and interpret reports to forecast resourcing requirements.
  • Contribute to driving positive change when opportunities arise.
  • Oversee time sheet approvals and ensure employees are scheduled according to industry standards.

To succeed in this role, you will have:

  • Experience in scheduling, rostering, and working with Support Workers/Customers in Aged Care or Disability services.
  • Awareness of the aged care and disability service provision sector.
  • Excellent ability to work independently and use initiative.
  • Ability to meet deadlines, handle volumes of competing priorities, and maintain confidentiality.
  • Strong organizational skills, attention to detail, and multi-tasking abilities.
  • Exceptional verbal and written communication skills, particularly in dealing with sensitive information.

This is a hybrid role, working from home and either our Melbourne or Adelaide Office. Requirements include an NDIS Worker Screening Check, National Police Certificate, and Right to Work evidence.

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