Client Solutions Specialist

3 days ago


Darwin, Northern Territory, Australia Workforce Australia for Individuals Full time

We're seeking a seasoned professional to join our team at Workforce Australia for Individuals as an Account Manager with a client solutions focus. As a key member of our team, you'll be responsible for building and maintaining strong relationships with our clients, driving growth and success through strategic solutions.

Key Responsibilities
  1. Client Relationship Management: Develop and maintain strong, long-term relationships with a diverse portfolio of clients, including commercial, industrial, and politically sensitive accounts.
  2. Business Development: Analyze customer needs and develop targeted solutions to improve water and energy efficiency, driving revenue growth and customer satisfaction.
  3. On-Site Audits and Assessments: Conduct regular site visits to assess customer needs, identify opportunities for improvement, and provide tailored recommendations to enhance their utility services.
  4. Collaboration and Communication: Work closely with internal and external stakeholders to resolve customer issues, provide timely updates on tariffs and service changes, and ensure seamless communication throughout the customer journey.
  5. Account Growth and Retention: Serve as the primary point of contact for clients, ensuring their concerns are addressed promptly and effectively, and driving long-term account growth and retention.


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