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Contract Support Specialist
2 months ago
CBRE Global Workplace Solutions is seeking a skilled Contract Support Specialist to join our team in Darwin, Northern Territory. As a key member of our facilities management team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our facilities.
Key Responsibilities- Manage reactive and preventive work orders, ensuring timely resolution and minimal disruption to our clients.
- Process calls, emails, and monitor complaints/escalations, providing excellent customer service and communication.
- Raise purchase/service orders and process invoices, maintaining accurate records and ensuring compliance with company policies.
- Act as a system champion for CMMS, FMS, and Finance Systems, providing training and support to colleagues as needed.
- Monitor spend on accounts and review revenue and margin streams, identifying opportunities for cost savings and process improvements.
- Manage vendor relationships, tracking and monitoring vendor works and coordination.
- Prepare customer reports and dashboards, providing insights and recommendations to improve service delivery.
- Ensure QHSE documentation is well-maintained on CBRE systems, adhering to company standards and regulatory requirements.
- Higher educational qualifications or degree.
- Excellent PC-based skills, with a high level of experience in Word, Excel, and Outlook.
- 2 years' experience in a similar role, with a preference for experience in finance and administration.
- Excellent verbal and written communication skills, with the ability to liaise with clients and draft correspondence and documentation.
- Excellent time management and organization skills, with the ability to manage workflow and priorities and meet deadlines.
- Customer service focus, with the ability to communicate with internal and external clients at all levels.
CBRE is the world's leading and largest commercial real estate services and investment firm. We are a growing and visionary organization, comprised of the best and brightest professionals. Our mission is to realize the potential in all the businesses and people we work with, so that together we can create the real estate solutions of the future.
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