Front Office Operations Manager

4 days ago


East Melbourne, Victoria, Australia Accor Full time
Company Overview

Pullman Melbourne on the Park is a renowned hotel located at the edge of the Fitzroy Gardens, offering luxurious accommodation to business travelers and tourists alike.

The hotel features a range of amenities, including the Cliveden Bar & Dining, extensive Conference & Event facilities, Executive Lounge, Swimming Pool, and Health Club.

Job Description

We are seeking a dynamic and detail-oriented individual to join our Front Office Team as a Supervisor - Night Shift. As a key member of our team, you will be responsible for assisting the Night Manager in preparing overnight reports, cross-checking and balancing daily transactions, and maintaining accurate guest accounts.

  • Assist the Night Manager in preparing all overnight reports & cross checking and balancing of daily transactions for all outlets.
  • Maintain accurate guest accounts and provide precise, helpful information
  • Provide efficient service for guest registration and departure
  • Offer and maintain highest level of customer service to the guests at all times
  • Ensure safety of all guests and employees
  • Carry out tasks as specified by the Night Manager and or Front office Assistatn Manager.

This role requires strong analytical skills, attention to detail, and the ability to work independently with minimal supervision.

Salary and Benefits

As a valued member of our team, you can expect a competitive salary ranging from $60,000 to $80,000 per annum, depending on experience.

In addition to a generous salary package, you will also enjoy benefits such as opportunities for professional growth and career advancement, a supportive and dynamic work environment, and the chance to work with a world-class hospitality brand like Accor.

Requirements and Qualifications

To be successful in this role, you will need:

  • A good level of computer literacy, particularly in Excel and Opera
  • An analytical mindset and attention to detail
  • The ability to maintain strict security procedures to ensure guest confidentiality and safety
  • Flexibility to work overnight shifts

If you have previous experience in a similar role and are looking for a challenging and rewarding opportunity, we encourage you to apply.



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