Customer Support Representative
2 weeks ago
About the Role
We are seeking a highly skilled Customer Support Specialist to join our team at Plenti. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels.
Key Responsibilities
- Provide high-quality support to customers via phone, email, and other channels
- Develop a deep understanding of Plenti's products and services to effectively resolve customer inquiries
- Work collaboratively with the team to achieve customer satisfaction and loyalty goals
- Stay up-to-date with regulatory requirements and Plenti's best practice guidelines
Requirements
- Recent graduate or equivalent experience in a customer-facing role
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- High attention to detail and ability to multitask
About Plenti
Plenti is a fintech lender that provides faster, fairer loans by leveraging its smart technology. We are a dynamic and innovative business that is growing strongly, with a focus on delivering better customer experiences and taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
What We Offer
- A fast-paced and ambitious work environment
- Opportunities for career growth and development
- A culture of innovation and entrepreneurship
- Flexible working arrangements and volunteer and study leave
Plenti is an Equal Opportunity Employer
We are committed to a diverse and inclusive workforce and encourage people from different backgrounds to apply. If you require any reasonable adjustments during the interview process, please let us know so we can accommodate you.
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