Customer Service Representative
2 weeks ago
Job Title: Customer Service Representative
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Provide expert advice on Telstra products and services to customers, ensuring they receive the best solution for their needs.
- Engage with customers through effective communication, empathy, and understanding to resolve their enquiries and concerns.
- Take ownership of customer issues, demonstrating confidence and resilience in de-escalating grievances.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Be available to work flexible hours, including weekends and public holidays, to meet customer needs.
Requirements
- Must be able to work full-time, with a minimum of 2 days per week working from home.
- Must be able to attend our 5-week paid training program.
- Must be based in Adelaide to be eligible for this role.
- Excellent communication and interpersonal skills, with the ability to listen, empathize, and resolve customer issues.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Fixed internet connection and suitable work-from-home setup required.
What We Offer
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading telecommunications company.
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