Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at People2People. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.
Key Responsibilities
- Respond to customer enquiries via phone and email.
- Provide customers with support and information that will assist them with their questions.
- Handle customer complaints and concerns and ensure a resolution provided.
- Communicate clearly to ensure customers understand the information provided.
- Offer accurate information on products, services, policies, and procedures.
- Keep customers informed about the status of their issues and inquiries.
- Maintain accurate and up-to-date records of all customer interactions
Requirements
- Previous experience in a high-volume customer service position, ideally phone based.
- Strong problem-solving skills and the ability to provide a resolution
- Capability to handle high volume of customer enquiries via phone and emails
- Proven excellent communication both written and verbal.
- Ability to work independently and as part of a team and demonstrate composure and resilience under pressure.
- A current National Police check and medical will be required
This is a fantastic opportunity to join a growing industry and work with a dynamic team. If you are a motivated and customer-focused individual, we encourage you to apply for this role.
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