Customer Service Representative

2 weeks ago


Adelaide, South Australia SA Health Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our Contact Centre team as a Customer Service Representative.

As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to a variety of inquiries, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone and e-channels
  • Assist customers with queries about Ambulance Cover, Services, and Ambulance-related invoices
  • Proactively manage complaints or disputes with a customer-focused approach
  • Communicate across internal teams to ensure swift resolution of customer matters
  • Maintain accurate customer records
  • Contribute suggestions to continuous improvement of processes and procedures

Requirements:

  • Exceptional communication skills and ability to build rapport with customers
  • Motivated to work collaboratively in a team environment
  • Genuine passion to deliver exceptional customer service
  • Flexible and positive attitude and willingness to adapt to change

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.

Apply now to take the first step in your exciting career journey with SA Ambulance Service



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