Senior Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Fastly Full time

Fastly, a leading company in AU, is seeking an experienced Senior Customer Support Engineer for its TLS role. With an estimated salary of $120,000 - $180,000 per year, this position offers a unique opportunity to join a rapidly growing team and contribute to the development of Fastly's customer-facing TLS infrastructure.

About the Role

The Senior TLS Support Engineer serves as a specialist and custodian of Fastly's Transport Layer Security (TLS) infrastructure. Key responsibilities include helping customers troubleshoot issues, maintaining the TLS infrastructure, creating documentation and training materials, and acting as a local expert to provide knowledge and best practices to the Sales, Client, and Support Teams.

Key Skills and Qualifications

  • Masterful written, verbal, and mass communication skills
  • Ability to accurately understand Fastly's TLS production systems
  • Experience in CDN, web performance, cloud environments, or SSL/TLS/PKI systems
  • Japanese read/write capabilities

Benefits

Fastly offers a comprehensive benefits package designed to meet your needs, including health insurance, retirement plans, and paid time off. This position is open to Melbourne, Australia, and requires a hybrid work model with flexibility to split time between the office and home.



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