Home Claims Specialist

3 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Manage the claims process from beginning to end, ensuring that all necessary documentation is completed and that customers receive timely updates.
  • Build strong relationships with customers, providing them with clear and concise information about their claims and ensuring that their needs are met.
  • Work collaboratively with internal stakeholders, including underwriters and claims assessors, to ensure that claims are processed efficiently and effectively.
  • Identify and resolve customer complaints in a timely and professional manner.
  • Stay up-to-date with industry developments and best practices, ensuring that our claims process is aligned with industry standards.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to help you grow your career.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading insurance company that values its employees and customers.
About Us

Auto & General is a leading insurance company that provides a range of general insurance products to customers across Australia. We are committed to delivering excellent customer service and providing our customers with the best possible experience. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.



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