Home Claims Specialist

3 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and customer-focused Home Claims Consultant to join our team at Auto & General. As a Home Claims Consultant, you will play a critical role in managing the claims process, providing excellent customer service, and ensuring that our customers receive the best possible experience.

Key Responsibilities
  • Manage the claims process from beginning to end, ensuring that all necessary documentation is completed and that customers receive timely and effective communication.
  • Review reports and documents to make informed decisions about claims, ensuring that our customers receive fair and accurate outcomes.
  • Build strong relationships with customers, colleagues, and external partners to ensure seamless communication and collaboration.
  • Solve complex problems and handle conflicts in a professional and customer-centric manner.
  • Manage your time effectively, prioritizing tasks and meeting deadlines to ensure that claims are processed efficiently and accurately.
What We Offer
  • A supportive and collaborative team environment that values high performance and high integrity.
  • A comprehensive training program to ensure that you have the skills and knowledge needed to succeed in this role.
  • A competitive salary and benefits package, including paid parental leave and employee discounts on Budget Direct insurance products.
  • Opportunities for career growth and development, including access to internal programs and online courses.
  • A vibrant social and community activities program, including annual celebrations, family fun days, and regular events across each of our sites.
About Us

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. We are committed to delivering exceptional customer service and building strong relationships with our customers, colleagues, and partners. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



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