Dispute Resolution Specialist

4 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
Job Description

Auto & General is seeking a skilled Dispute Resolution Specialist to join our team.

The role involves providing support and advice to internal stakeholders on a case-by-case and issue-oriented basis. As a Dispute Resolution Specialist, you will be responsible for managing the investigation and response to customer disputes received directly from the Australian Financial Complaints Authority (AFCA), ensuring that all communication meets code compliance and regulatory timeframes.

Key Responsibilities:

  • Provide support and advice to internal stakeholders on a case-by-case and issue-oriented basis.
  • Manage the investigation and response to customer disputes received directly from the Australian Financial Complaints Authority (AFCA).
  • Ensure that all communication meets code compliance and regulatory timeframes.

Requirements:

  • Working knowledge of relevant GICOP & RG271 legislative requirements.
  • Working knowledge of internal & external dispute resolution processes.
  • Working knowledge of AFCA processes.
  • Previous experience in dispute resolution, either insurance or finance.
  • Minimum of three years in dispute resolution role is highly regarded.
  • Negotiation, mediation or conciliation experience highly regarded.

What We Offer:

  • Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Work flexibility - with options to work from home two days per week.
  • Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
  • Grow with us - we've got learning and professional development opportunities to suit everyone.
  • Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
  • Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
  • Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
  • Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.


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