Dispute Resolution Specialist

5 days ago


North Lakes, Queensland, Australia Auto & General Full time

Dispute Resolution Specialist

In this role, you'll be responsible for receiving, assessing, and investigating escalated internal complaints. Your mission is to deliver exceptional, impartial, and compassionate dispute resolutions while guiding internal stakeholders with your expertise.

Key Responsibilities:

  • Dive into level 2 IDR complaints, crafting responses that reflect our business values and customer-centric approach.
  • Prioritize complaints where customer vulnerability has been identified and tailor support where needed.
  • Negotiate solutions that satisfy both the customer and the business, turning challenges into opportunities.
  • Maintain meticulous records of all customer disputes, ensuring data integrity and accuracy.
  • Use your judgment and discretion to resolve disputes effectively, balancing business and customer needs.
  • Consistently meet quality audit benchmarks and uphold privacy, code compliance, and legal standards.
  • Engage with customers through thoughtful written and verbal communication, resolving issues with confidence.

About Auto & General:

We're a leading insurance provider dedicated to delivering exceptional customer experiences. As a Dispute Resolution Specialist, you'll be part of a team that's passionate about resolving customer complaints in a fair and timely manner.



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