Complex Claims Resolution Specialist

2 days ago


North Lakes, Queensland, Australia Auto & General Full time
About the Role

We are seeking a skilled Complex Claims Resolution Specialist to join our team at Auto & General. As a key member of our claims handling process, you will be responsible for managing complex liability and legal files, assessing liability and settlement outcomes, and negotiating with third parties, insurers, and legal representatives.

Key Responsibilities
  • Portfolio Management: You will manage a portfolio of complex liability and legal files, ensuring timely and effective resolution of claims.
  • Liability Assessment: You will assess liability and settlement outcomes, using your expertise to determine the best course of action for each claim.
  • Negotiation and Communication: You will negotiate with third parties, insurers, and legal representatives, including recovery agents and credit hire organisations, to secure settlements that meet our client's needs.
  • Relationship Management: You will manage relationships with our panel of legal suppliers, working closely with them to ensure seamless communication and effective collaboration.
Requirements
  • Experience: You must have extensive experience in claims management, particularly in complex liability and legal cases.
  • Skills: You should possess excellent negotiation, communication, and problem-solving skills, as well as the ability to work under pressure and manage multiple priorities.
  • Qualifications: A degree in law or a related field is highly desirable, but not essential.
Salary and Benefits

The estimated annual salary for this role is $85,000 - $110,000, depending on experience and qualifications. In addition to a competitive salary, we offer a range of benefits, including health insurance, retirement plans, and opportunities for professional development.



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