Client Liaison Specialist

2 days ago

Sydney, New South Wales, Australia NielsenIQ Full time
Job Title: Client Liaison Executive

Job Summary:

We are seeking a highly skilled Client Liaison Executive to join our team at NielsenIQ. As a Client Liaison Executive, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and providing exceptional customer service.

Key Responsibilities:

  • Client Communication: Act as the primary point of contact for clients, capturing their requirements, and providing solutions to meet their needs.
  • Relationship Building: Develop and maintain strong relationships with clients, understanding their business needs, and providing tailored solutions.
  • Project Management: Manage client projects from start to finish, ensuring timely delivery, and meeting client expectations.
  • Quality Assurance: Ensure high-quality deliverables, identifying and resolving any issues that may arise.
  • Process Improvement: Collaborate with the quality team to identify areas for process improvement, implementing changes to enhance client satisfaction.

Requirements:

  • Experience: 1-2 years of experience in an operational or client-facing role.
  • Skills: Strong communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders.
  • Education: Bachelor's degree in a related field.

What We Offer:

  • Flexible Working Environment: We offer a flexible working environment that allows you to balance your work and personal life.
  • Volunteer Time Off: We provide volunteer time off to support your community and personal interests.
  • LinkedIn Learning: We offer access to LinkedIn Learning, a leading online learning platform.
  • Employee Assistance Program: We provide an Employee Assistance Program to support your mental health and well-being.

About NielsenIQ:

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are committed to reflecting the diversity of our clients, communities, and markets within our own workforce.

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