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Client Liaison Professional

1 month ago


Sydney, New South Wales, Australia People's Choice Full time

About the Role

We have an exciting opportunity within our National Contact Centre for a Client Liaison Professional to take their career to the next level.

In this role, you will empower members by having meaningful conversations with them. You will understand their financial position, goals, and aspirations, and align our products to meet their needs, including personal loans, credit cards, and insurance.

Key Responsibilities:

  • Making banking easy for our members
  • Becoming an expert in our products, including personal loans, credit cards, and insurance
  • Identifying member needs for specialized products and referring to relevant specialists, such as Home Loan Specialists and Financial Planners
  • Providing exceptional service that is timely and accurate

About You

You will be able to work under pressure while maintaining a positive attitude. You will have a passion for member service, understanding their current and future needs, and a focus on results. You will also have a strong ability to meet targets/KPIs and contribute to team success.

Benefits of Working with Us

We believe in supporting your success with great incentives and benefits, including:

  • An extensive range of financial and lifestyle benefits, including paid parental leave and special leave provisions
  • Flexibility and hybrid working arrangements
  • Employee banking benefits and discounted insurances
  • Career development opportunities and ongoing training, coaching, and support
  • A dedicated Employee Assistance Program for you and your family to access in times of need
  • Paid volunteering days and access to community and charitable initiatives