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Frontline Client Liaison Specialist

1 month ago


Sydney, New South Wales, Australia AFL Recruitment Full time

AFL Recruitment is seeking a highly skilled Frontline Client Liaison Specialist to join their dynamic team in Sydney-West.

As a key member of the New Client Enquiries team, you will be responsible for providing exceptional customer service and initial support to new clients via phone. Your role will involve conducting thorough fact-finding exercises, addressing client queries, making preliminary assessments, and allocating solicitors who best suit their needs.

This exciting opportunity offers a bright future with exponential growth prospects, perfect timing as the firm undergoes ongoing success. You will have the chance to work on a variety of interesting cases, receive all necessary training, and enjoy continuous career development opportunities.

In this fast-paced environment, you will thrive working with a close-knit team that values people and relationships. Our culture is focused on treating clients and staff like family, rather than mere numbers. We are looking for someone who is patient, empathetic, and has outstanding customer-service skills.

To succeed in this role, you will require at least 18 months of experience in a busy phone-based customer service position, excellent communication skills, and a high level of attention to detail. Proficiency in Microsoft Office, particularly Word, Excel, and Outlook, is also essential.

The successful candidate will have a keen interest in the legal industry and a hunger to progress their career with a reputable law firm. The salary range for this position is $45,000-$75,000 per annum, depending on experience.