Current jobs related to Customer Service Advocate - Melbourne, Victoria - McMillan Shakespeare Limited

  • Customer Experience Advocate

    1 month ago

    Melbourne, Victoria, Australia Alinta Energy Full time

    Company OverviewAlinta Energy is a leading energy retailer with a strong presence in Australia, committed to transforming the energy sector through sustainable and affordable solutions.We're a dynamic company that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional service while ensuring compliance...

  • Global Customer Advocate

    11 hours ago

    Melbourne, Victoria, Australia Lucid Software Full time

    Lucid Software is seeking a talented Global Customer Advocate to join its team. This role comes with a competitive salary of $60,000 - $80,000 per annum, depending on experience.The ideal candidate will have a Bachelor's degree, 0-2 years of experience in a client-facing or technical role, and strong communication skills. You'll be responsible for developing...

  • Customer Experience Advocate Opportunities

    4 weeks ago

    South Melbourne, Victoria, Australia Kogan Full time

    Unlock Your Potential in ECommerceWe are seeking highly motivated and customer-centric individuals to join our dynamic Customer Care team. As a Customer Experience Advocate, you will play a vital role in driving the Kogan.com experience by providing exceptional support to our customers.About UsKogan.com is a pioneering eCommerce business that has...

  • Abortion and Contraception Services Advocate

    2 months ago

    Melbourne, Victoria, Australia Marie Stopes Australia Full time

    About UsAt Marie Stopes Australia, we are committed to providing comprehensive abortion and contraception services to our clients. Our vision is to give people reproductive choices. We are a leading non-profit advocate and provider of clinical and support services across Australia.Our TeamWe are currently seeking a Contact Centre Agent to join our team based...

  • Chief Customer Advocate

    4 weeks ago

    Melbourne, Victoria, Australia commercetools Full time

    OverviewWe are seeking an experienced Senior Customer Success Manager to join our team in Australia. As a key member of our Customer Success department, you will be responsible for ensuring the success of our customers by providing them with exceptional support and guidance.Job DescriptionThe Senior Customer Success Manager will work closely with internal...

  • Business Development Advocate for Software Adoption

    1 month ago

    Melbourne, Victoria, Australia Cisco Full time

    About the RoleWe are seeking a highly skilled Business Development Advocate to join our team in Australia. As a key player in our Customer Experience (CX) Operating Model, you will be responsible for driving software adoption and maximizing customer value.The ideal candidate will have 5+ years of experience in the technology industry, with a proven track...

  • Customer Experience Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Unlock a Fulfilling Career at XeroXero, a pioneering company in Australia, invites you to join its rapidly growing Customer Experience Team as a CUSTOMER EXPERIENCE SPECIALIST. This role presents a unique opportunity to make a lasting impact on customers' lives while being part of a dynamic team.In this position, you will take ownership of resolving customer...

  • Accounting Customer Advocate

    2 weeks ago

    Melbourne, Victoria, Australia Xero Full time

    Key ResponsibilitiesProvide exceptional customer support via phone, email, and other communication channels.Investigate and respond to customer inquiries, resolving issues efficiently and effectively.Develop and maintain in-depth product knowledge to surprise and delight our customers with personalized support.Work collaboratively with internal stakeholders...

  • Strategic Client Advocate

    4 weeks ago

    Melbourne, Victoria, Australia Thoughtworks Full time

    About the Role:We are seeking a highly skilled Strategic Client Advocate to join our team in Australia. This is an exciting opportunity to leverage your expertise in executive revenue-generating roles and bring comprehensive business acumen to your account strategies.Key Responsibilities:Achieve established revenue targets, forecast, and manage sales,...

  • Customer Success Advocate

    1 month ago

    Melbourne, Victoria, Australia Neota Full time

    About NeotaNeota is a leading provider of no-code automation cloud platforms, empowering customers to build and deploy bespoke expert automation system applications without coding expertise. Our primary focus is on the legal space, catering to top law firms, large corporations, and educational institutions as valued clients.We are committed to delivering...

  • Customer Engagement Liaison Professional

    1 month ago

    Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...

  • Reproductive Health Advocate

    1 month ago

    Melbourne, Victoria, Australia Marie Stopes Australia Full time

    Company OverviewMarie Stopes Australia is a non-profit organisation dedicated to providing reproductive health services and promoting women's rights. Our mission is to empower individuals to make informed choices about their bodies and futures.SalaryThe successful candidate will be remunerated at a rate above the Health Professionals and Support Services...

  • Cloud Policy Advocate for ANZ Energy and Sustainability

    1 month ago

    Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

    Company OverviewAmazon Web Services (AWS) is a leading provider of cloud computing services, offering a range of IT infrastructure solutions such as on-demand compute capacity, storage, content delivery, database services, and more. Our public policy team plays a crucial role in helping the company and its customers maximize the benefits of cloud computing...

  • Cybersecurity Client Success Advocate

    1 month ago

    Melbourne, Victoria, Australia Triskele Labs Full time

    The Technical Customer Success Manager role at Triskele Labs requires a professional with exceptional technical skills and strong communication abilities. As a Cybersecurity Client Success Advocate, you will play a pivotal part in supporting our SOC clients by delivering in-depth analysis and insights.Key ResponsibilitiesConduct quarterly review sessions...

  • Customer Service Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Job Description:A 2-month Customer Service Team Leader opportunity to work for a large council in the northern suburbs.Key Responsibilities:Implement and promote Council's Strategy, advocating for customer excellence within the team and organisation.Advise on best practice customer service standards and processes.Develop and implement Service Level...

  • Retail Customer Service Representative

    1 month ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    BWS is part of the Woolworths Group, a leading retailer in Australia.Job OverviewWe are seeking a Retail Customer Service Representative to join our team at BWS. As a key member of our store staff, you will be responsible for delivering exceptional customer service and providing a positive shopping experience for our customers.This role involves actively...

  • Customer Support Team Lead

    1 month ago

    Melbourne, Victoria, Australia Xplor Education Full time

    About Xplor EducationXplor Education is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services and Personal Services – and a global, cloud-based payments processing platform.We serve over...

  • Customer Service Operations Manager

    4 weeks ago

    Melbourne, Victoria, Australia Charterhouse Full time

    Job SummaryA 2-month Customer Service Team Leader opportunity to work for a large council in the northern west suburbs is now available.We are seeking an experienced Customer Service Team Leader who will play a key role in driving customer excellence within the team and supporting the delivery of a culture of customer-centric standards across the...

  • Sales and Customer Service Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Woolworths Group Full time

    Unlock Your Potential with BWSWe're on the hunt for spirited individuals who will leave a mark on our business and help create a more sociable future - for our customers and each other.About the Role:As a Sales and Customer Service Specialist, you'll actively engage with customers by sharing your passion for our products and create special moments that your...

  • Customer Experience Advocate

    1 month ago

    Melbourne, Victoria, Australia Bupa Full time

    About BupaBupa is a healthcare provider committed to helping people live longer, healthier, happier lives.

Customer Service Advocate

1 month ago

Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time
About McMillan Shakespeare Limited

We're a leading provider of tailored solutions to clients and customers across Australia and New Zealand, committed to making a difference in people's lives.

Our purpose-driven approach guides us in delivering innovative services that enhance financial wellbeing and empower aspirations. As your trusted partner, we simplify complexities and turn challenges into opportunities.

Job Title: Customer Care Consultant

This role is part of our Contact Centre team, providing personal and confidential customer service across multiple platforms for Salary Packaging and Novated Leasing.

You'll be the face of MMS, ensuring exceptional experiences for our clients while mastering complex products and systems.

Your Key Responsibilities:
  • Pursue Better by assisting customers with account management and problem-solving to resolve enquiries.
  • People First by educating customers on tax benefits and liabilities through engaging communication.
  • Work Together by delivering promises and collaborating with colleagues and managers.
  • Make everyday Better Together by demonstrating mutual respect and collaboration within the team.
Requirements:
  • Recent experience in Contact Centre, Retail, or Hospitality.
  • Keen problem solver with excellent verbal and written communication skills.
  • Literacy, numeracy, and computer literacy.
  • Demonstrated attention to detail.
Why MMS?

As an entry-level role, you'll receive comprehensive training programs and dedicated support from a Group Mentor throughout your employment.

Able to progress in your career with abundant development opportunities, enjoy flexible working arrangements, and benefit from a supportive and ambitious culture.

What We Offer:
  • A strong people-first culture.
  • Flexible/hybrid working to enhance work/life balance.
  • Novated lease benefits and discounts.
  • 12 weeks Paid Parental leave and access to our Parents Portal.
  • Exempt Employee Share Plan.
  • Access to a broad range of learning and development programs.
  • Career break and volunteering leave.
  • Employee Assistance Program and annual Flu vaccination.
  • Lifestyle Rewards program.