Abortion and Contraception Services Advocate
2 months ago
About Us
At Marie Stopes Australia, we are committed to providing comprehensive abortion and contraception services to our clients. Our vision is to give people reproductive choices. We are a leading non-profit advocate and provider of clinical and support services across Australia.
Our Team
We are currently seeking a Contact Centre Agent to join our team based out of our support office located in Richmond. The role can be tailored to shorter shifts within school hours and could therefore be suitable for parents wanting to return to work.
Key Responsibilities
- Respond to a high volume of inbound online bookings, enquiries, and feedback using a number of communication forums (e.g. phone, email, and digital channels) in a timely, professional, and efficient manner.
- Attend to inbound and outbound calls and relevant administrative activities required to support clients.
- Maintain accurate client records across respective databases within the organisation with high attention to detail.
- Assist with the prioritisation of tasks with other team members to meet daily KPIs.
- Keep up to date with what's happening within MSI-Australia and respond positively to ongoing organisational updates and changes.
Your Profile
- Pro-choice and champion of women and pregnant people's rights.
- Passionate about de-stigmatising abortion, sexual and reproductive health.
- Fantastic customer service skills and experience.
- Exceptional verbal and written communication skills.
- Professional telephone manner.
- Confidence using MS Office and database management systems.
- Ability to work autonomously and within a team environment.
- An understanding of the importance of confidentiality.
- Ability to work to targets and KPI's.
Our Benefits
- Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 1 - 3): $25.65.
- Rate progression after 12 months.
- Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands.
- Supportive Employee Assistance Program.
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