Abortion and Contraception Services Advocate

2 months ago


Melbourne, Victoria, Australia Marie Stopes Australia Full time

About Us

At Marie Stopes Australia, we are committed to providing comprehensive abortion and contraception services to our clients. Our vision is to give people reproductive choices. We are a leading non-profit advocate and provider of clinical and support services across Australia.

Our Team

We are currently seeking a Contact Centre Agent to join our team based out of our support office located in Richmond. The role can be tailored to shorter shifts within school hours and could therefore be suitable for parents wanting to return to work.

Key Responsibilities

  • Respond to a high volume of inbound online bookings, enquiries, and feedback using a number of communication forums (e.g. phone, email, and digital channels) in a timely, professional, and efficient manner.
  • Attend to inbound and outbound calls and relevant administrative activities required to support clients.
  • Maintain accurate client records across respective databases within the organisation with high attention to detail.
  • Assist with the prioritisation of tasks with other team members to meet daily KPIs.
  • Keep up to date with what's happening within MSI-Australia and respond positively to ongoing organisational updates and changes.

Your Profile

  • Pro-choice and champion of women and pregnant people's rights.
  • Passionate about de-stigmatising abortion, sexual and reproductive health.
  • Fantastic customer service skills and experience.
  • Exceptional verbal and written communication skills.
  • Professional telephone manner.
  • Confidence using MS Office and database management systems.
  • Ability to work autonomously and within a team environment.
  • An understanding of the importance of confidentiality.
  • Ability to work to targets and KPI's.

Our Benefits

  • Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 1 - 3): $25.65.
  • Rate progression after 12 months.
  • Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands.
  • Supportive Employee Assistance Program.


  • Melbourne, Victoria, Australia Marie Stopes Australia Full time

    Company OverviewMarie Stopes Australia is a non-profit organisation dedicated to providing reproductive health services and promoting women's rights. Our mission is to empower individuals to make informed choices about their bodies and futures.SalaryThe successful candidate will be remunerated at a rate above the Health Professionals and Support Services...


  • Melbourne, Victoria, Australia Pegasystems Full time

    About the RoleWe are seeking a highly skilled Enterprise Customer Advocate to join our Client Success team in Melbourne.Job DescriptionThe Enterprise Customer Advocate will be responsible for maintaining and expanding relationships with critical accounts, providing technical expertise as needed, and driving business value through the use of Pega software....


  • Melbourne, Victoria, Australia St Vincent's Hospital Melbourne Full time

    About UsSt Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service, driven by values of Compassion, Justice, Integrity and Excellence.Job DescriptionWe are seeking a skilled Support Family-Carer Advocate to join our team. The ideal candidate will have direct personal experience as a family member, carer, or supporter...


  • Melbourne, Victoria, Australia Alinta Energy Full time

    Company OverviewAlinta Energy is a leading energy retailer with a strong presence in Australia, committed to transforming the energy sector through sustainable and affordable solutions.We're a dynamic company that values collaboration, innovation, and customer satisfaction. Our team is dedicated to delivering exceptional service while ensuring compliance...


  • Melbourne, Victoria, Australia Amazon Web Services Australia Pty Ltd Full time

    Company OverviewAmazon Web Services (AWS) is a leading provider of cloud computing services, offering a range of IT infrastructure solutions such as on-demand compute capacity, storage, content delivery, database services, and more. Our public policy team plays a crucial role in helping the company and its customers maximize the benefits of cloud computing...


  • North Melbourne, Victoria, Australia Anglicare Victoria Full time

    We are seeking an experienced LGBTIQA+ Practitioner to join our team at Anglicare Victoria in Mildura.About the RoleThis part-time opportunity (3 days per week) will see you build awareness and capacity within Anglicare and the local community, implementing a new program to support LGBTIQA+ people, families, and communities.Key ResponsibilitiesBuild...


  • Melbourne, Victoria, Australia Xplor Education Full time

    At Xplor Education, we are dedicated to providing innovative technology solutions that empower businesses to succeed.We're the first global platform combining SaaS with embedded payments, and tools to help businesses grow and thrive in fast-growing verticals such as Education, Fitness & Wellbeing, Field Services and Personal Services. Our platform serves...


  • Melbourne, Victoria, Australia Triskele Labs Full time

    The Technical Customer Success Manager role at Triskele Labs requires a professional with exceptional technical skills and strong communication abilities. As a Cybersecurity Client Success Advocate, you will play a pivotal part in supporting our SOC clients by delivering in-depth analysis and insights.Key ResponsibilitiesConduct quarterly review sessions...


  • Melbourne, Victoria, Australia McMillan Shakespeare Limited Full time

    About McMillan Shakespeare LimitedWe're a leading provider of tailored solutions to clients and customers across Australia and New Zealand, committed to making a difference in people's lives.Our purpose-driven approach guides us in delivering innovative services that enhance financial wellbeing and empower aspirations. As your trusted partner, we simplify...


  • Melbourne, Victoria, Australia MYOB Full time

    OverviewAs a Senior Developer at MYOB, you will play a pivotal role in shaping our all-in-one business management platform. We are seeking an experienced and skilled professional to join our cross-functional team within the Platform Services division.About the OpportunityWe are currently looking for a seasoned Senior Developer to help us expand our...


  • Melbourne, Victoria, Australia Slater and Gordon Full time

    We are a leading personal injury and class actions law firm dedicated to delivering exceptional results for our clients.Our team shares a passion for people and is committed to creating an inclusive workplace that values diversity and ensures equal opportunities for all.We acknowledge the Traditional Custodians of country throughout Australia and their...

  • HSE Business Partner

    4 weeks ago


    Melbourne, Victoria, Australia Zinfra Full time

    About JemenaJemena is an Australian energy company with a portfolio of over $12.4 Billion worth of gas and electricity transportation assets across Australia, serving millions of households and businesses daily.We pride ourselves on our innovative approach, technical expertise, and dedication to safety, quality, and sustainability. Our Group's 3000+ team...


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the RoleWe're seeking a Financial Services Professional - Transaction Banking to join our Retail Banking team in Melbourne. As a key member of our team, you'll play a vital role in delivering exceptional customer experiences through seamless banking interactions.Key Responsibilities:Customer Engagement: Meet customers' end-to-end financial needs and...


  • Melbourne, Victoria, Australia AIA Full time

    AIA is committed to helping people live healthier, longer, better lives. As a Customer Service Consultant at AIA, you will have the opportunity to make a real difference in people's lives. You will be the first point of contact for our customers, providing them with the support and guidance they need when they need it most.Our structured training and...


  • Melbourne, Victoria, Australia Randstad Full time

    Overview:Randstad is a leading provider of human resources solutions, committed to placing stakeholders at the heart of our work. Our values reflect a passion and dedication to building a positive, stakeholder-centred culture.About the OpportunityWe are seeking an experienced Internal Review Officer (Case Manager) to join our team in Geelong or Richmond,...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    We are seeking a highly experienced and skilled Transformational Service Experience Lead to join our team at Dental Corporation. As a Senior Service Designer, you will play a crucial role in championing the customer and building a customer-led culture through the application of Human Centred Design methods.Job SummaryThe Transformational Service Experience...


  • Melbourne, Victoria, Australia Montu Full time

    Montu is a leading company in Australia, renowned for its commitment to delivering exceptional patient care.The estimated salary for this role is $80,000 - $100,000 per annum, depending on experience.Job Description:This is a unique opportunity to join our team as a Patient Support Specialist. As a key member of our Commercial and New Business team, you will...


  • Melbourne, Victoria, Australia Talent International Full time

    Service Management Strategist Role Overview:As a key member of our team, the Service Management Strategist will lead the implementation of ITIL v4 processes, developing and maintaining ITSM policies, procedures, and governance frameworks.Responsibilities:Lead the implementation of ITIL v4 processes and advocate for best practicesDevelop and maintain ITSM...


  • Melbourne, Victoria, Australia Possability Full time

    About UsPossability is a leading provider of services to people with disability, young people, and children in out-of-home care.Job DescriptionWe are seeking an experienced Support Professional to join our team. As a Senior Support Professional, you will be responsible for providing active support, health support, positive behaviour support, and safeguarding...


  • Melbourne, Victoria, Australia Talent International Full time

    Job SummaryWe are seeking a highly skilled Service Design Consultant to join our team at Talent International. This is an excellent opportunity for a motivated individual to work on a challenging project that involves improving operational efficiencies and business process streamlining for front line staff.In this role, you will be responsible for leading...