Patient Liaison Specialist
2 weeks ago
At The Aushealth Hospital Research Fund Ltd, we are seeking a highly motivated and customer-focused individual to join our team as a Patient Liaison. This is an exciting opportunity to build a career in the healthcare industry and make a real difference in the lives of our patients.
About the Role:The Patient Liaison will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds. You will meet patients in the hospital to obtain financial consent, relevant admission, and private health insurance paperwork to collect fees. You will also provide exceptional customer service through building and maintaining effective relationships.
Key Responsibilities:- Liaise with patients, Medical Consultants, and external organisations relating to hospital fees and charges.
- Undertake inbound and outbound calls as well as meeting with patients at the hospital.
- Identify patients that need to be visited and prioritise hospital and patient visits.
- Assist with the resolution of account queries for patients and Health funds.
- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to.
- Prior experience in a similar healthcare role (desirable, but not essential).
- An understanding of private health insurance cover and associated processes.
- Excellent interpersonal and communication skills.
- Exceptional organisation and time management.
- Excellent computer literacy skills with proficiency in the MS Office suite.
- Resilience in having challenging conversations and ability to empathise with vulnerable customers.
- Ability to work collaboratively with a multi-disciplinary team.
- Ability to problem solve and negotiate.
- High level of accuracy and attention to detail.
- Support for your success including on-the-job training.
- An attractive remuneration package.
- Industry leading training and personal development.
- Support to attain a certificate in Financial Services (Mercantile Agents).
- Employment Assistant Program (EAP).
- Being an integral part of assisting our Scientific Research into Cancer and Diabetes.
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia, and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
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Patient Liaison Specialist
2 weeks ago
Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeJob Summary:We are seeking a highly motivated and proactive Patient Liaison Specialist to join our team at The Aushealth Hospital Research Fund Ltd. As a Patient Liaison Specialist, you will play a crucial role in managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff & health funds, and providing exceptional...
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Patient Liaison Specialist
1 month ago
Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeAbout the RoleWe are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. In this role, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds.Key ResponsibilitiesLiaise closely with patients, relatives, admission office,...
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Patient Liaison Specialist
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Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeAbout the RoleWe are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. In this role, you will be responsible for managing a portfolio of accounts, liaising with patients, relatives, admission office, ward staff, and health funds.Key ResponsibilitiesLiaise closely with patients, relatives, admission office,...
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Patient Liaison Specialist
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Adelaide, South Australia The Aushealth Hospital Research Fund Ltd Full timeAbout the RoleWe are seeking a highly motivated and proactive individual to join our team as a Patient Liaison Specialist. As a key member of our team, you will play a vital role in building and maintaining effective relationships with patients, relatives, and healthcare professionals.Key ResponsibilitiesLiaise closely with patients, relatives, admission...
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