Customer Service Manager

1 week ago

Sydney, New South Wales, Australia Job2Go Pty Ltd Full time

**Job Title:** Customer Service Manager

Company: Job2Go Pty Ltd

Job Type: Full-Time

Location: Sydney NSW 2000

About the Job:

We are seeking an experienced Customer Service Manager to oversee and enhance our customer service operations. The ideal candidate will have a knack for leadership and a passion for building strong client relationships.

Key Responsibilities:

  • Design, implement, and review customer service policies and procedures to support our commitment to proficiency and client satisfaction.
  • Maintain and strengthen relationships with clients, serving as the primary point of contact for inquiries, complaints, and service improvement opportunities.
  • Oversee and coordinate customer service activities to ensure efficient handling of client requests and timely, accurate delivery of solutions.
  • Establish and monitor service performance standards, tracking KPIs to ensure that customer service goals are met and drive continuous improvement.
  • Prepare regular reports for senior management on customer service metrics, client feedback, and areas for improvement, ensuring alignment with company objectives.
  • Work closely with the safety and project teams to address client needs while adhering to high safety standards and regulatory requirements.

Requirements:

  • Qualifications: Associate Degree, Advanced Diploma or Diploma in relevant field
  • Experience: At least three (3) years of relevant work experience
  • Leadership Skills: Strong leadership and team management abilities, with experience in coaching, developing, and motivating staff.
  • Communication: Excellent interpersonal and problem-solving skills, with a client-first approach to service.
  • Analytical Skills: Ability to track and analyze service metrics to identify and implement improvements.
  • Attention to Detail: Strong focus on safety, compliance, and accuracy in all aspects of customer service.

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