Customer Service Director

12 hours ago

Melbourne, Victoria, Australia Sales Mate Group Full time
About Us

Sales Mate Group is a reputable sales, marketing and BPO specialist with over 20 years of experience in various industries. We have established partnerships with prominent companies in Australia, leveraging our expertise to deliver exceptional results.

The Opportunity

We are seeking an experienced Customer Service Director to lead our call centre team, responsible for proactively acquiring customers for a range of clients. This role will focus on delivering an outstanding customer experience through inbound and outbound call centre activities.

Key Responsibilities
  • Encourage and motivate the call centre team to achieve high performance standards
  • Monitor individual performance, providing regular coaching and development training to enhance skills and knowledge
  • Review and improve existing systems and processes to ensure exceptional customer satisfaction
  • Manage the after-sales process, prioritising customer satisfaction and modifying processes as needed
  • Liaise with clients regarding customer dissatisfaction and provide feedback on service improvement opportunities
  • Compile and analyse performance data, reporting to relevant stakeholders within Sales Mate Group
About You
  • You possess strong human relations skills, enabling effective communication with team members and clients
  • You have highly developed negotiation skills, allowing you to resolve complex customer situations
  • You demonstrate a high level of personal commitment, enthusiasm, and energy to drive team success
  • You are technically proficient with access to a computer and able to work from home with a suitable setup
  • You are available to work Monday to Friday between 10:30am and 7:00pm, and Saturdays between 11:00am and 5:00pm
What We Offer
  • A competitive $73,309 Annual Salary, along with short-term incentives and superannuation benefits
  • A flexible work arrangement, allowing you to work from home
  • Cloud technology solutions that seamlessly integrate with your home office setup

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