Luxury Hotel Operations Manager

1 week ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

Unlock Your Potential as a Luxury Hotel Operations Manager

At The Star Brisbane, we are seeking an experienced Luxury Hotel Operations Manager to join our team. This is an exceptional opportunity for a driven and results-oriented individual to lead the Front Office team in delivering exceptional guest experiences.

About the Role:

We are offering a competitive salary of $120,000 - $180,000 per annum, depending on experience, plus benefits. As a Luxury Hotel Operations Manager, you will be responsible for leading the Front Office team in achieving success through excellent customer service and operational efficiency.

Key Responsibilities:

  • Lead the Front Office team with professionalism and expertise.
  • Manage guest inquiries and concerns diplomatically and empathetically.
  • Demonstrate commitment to service excellence through delivery of The Star values.
  • Foster positive relationships across all departments.
  • Ensure accurate maintenance of guest and financial records.
  • Cultivate a positive environment prioritizing flawless product delivery and service.

Requirements:

  • Prior experience in hotel management, preferably in a luxury setting.
  • Experience in Opera PMS would be advantageous.
  • Diploma or degree in hospitality management.
  • Strong organisational and time management skills.

About Us:

The Star Entertainment Group is committed to creating a diverse, inclusive, and equitable workplace that contributes to exceptional experiences for our guests, great outcomes for our communities, and positive wellbeing for our team members. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

Why Work with Us:

  • Complimentary buffet meal on every shift.
  • Discounted parking available in the city.
  • 30% Discounts across award-winning restaurants and accommodation.
  • An organisation that values diversity, teamwork, and being your best self.
  • Supportive leadership team.
  • Paid Parental leave from Day 1, Secondary Carer's leave also on offer.
  • Mental Health and Wellbeing services.
  • Endless career growth and opportunities to learn and develop your career.


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