Front Office Supervisor
2 weeks ago
Front Office Supervisor Opportunity
We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Frontline Recruitment. As a Front Office Supervisor, you will be responsible for overseeing the daily operations of the hotel front office, ensuring a seamless check-in and check-out experience for our guests.
Key Responsibilities:
- Manage all front office operations, including reception, concierge, and guest services.
- Lead, train, and motivate the team of 10-12 staff to deliver outstanding guest experiences.
- Handle guest inquiries, complaints, and feedback with professionalism and care.
- Collaborate with other departments to ensure smooth hotel operations and guest satisfaction.
- Monitor front office budget.
- Implement and maintain standard operating procedures.
- Prepare reports and analyse data to improve performance and guest satisfaction.
- Ensure compliance with health and safety regulations and hotel policies.
Requirements:
- Strong leadership skills and the ability to inspire and develop a team.
- Exceptional customer service and communication skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including weekends.
- Past experience in a similar role.
What We Offer:
- $80k-$90k + super.
- Free gym and aquatic membership.
- $1,500 in scholarships for additional education.
- 20% off all food and beverage outlets.
- Opportunities for professional development and career advancement.
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