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Customer Service Representative
2 months ago
About the Role:
This is a fantastic opportunity to join DFP Recruitment Services as a Customer Service Coordinator. As a key member of our team, you will be responsible for managing requests to execute to field technicians for optimisation and best practices.
Key Responsibilities:
- Accountable for prioritising and actioning incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).
- Ability to adapt quickly to change and work in a dynamic environment.
- Willingness to meet targets and provide excellent customer service in a demanding environment.
- Provide excellent communication skills and maintain effective working relationships with field technicians and clients.
- Be an active and collaborative team player, working closely with colleagues to achieve business objectives.
- Play an active role in identifying opportunities for process and business improvement.
- Some familiarity with project rostering or scheduling is preferred.
- Strong attention to detail and ability to prioritise tasks in tight time frames.
About You:
- Strong customer service experience, preferably in a telecommunications environment.
- Some familiarity with rostering or scheduling is desirable.
- Tech savvy and able to adapt to new systems quickly.
- Excellent written and verbal communication skills.
- High attention to detail and ability to prioritise tasks in tight time frames.
What We Offer:
A 12-month full-time contract role with a competitive hourly rate, a hybrid work-from-home model, and the possibility of extension based on performance.