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Customer Service Representative

2 months ago


Newcastle, New South Wales, Australia DFP Recruitment Services Full time

About the Role:

This is a fantastic opportunity to join DFP Recruitment Services as a Customer Service Coordinator. As a key member of our team, you will be responsible for managing requests to execute to field technicians for optimisation and best practices.

Key Responsibilities:

  • Accountable for prioritising and actioning incoming work to ensure all work-types are actioned within operational business rules and assigned Service Level Agreement (SLA).
  • Ability to adapt quickly to change and work in a dynamic environment.
  • Willingness to meet targets and provide excellent customer service in a demanding environment.
  • Provide excellent communication skills and maintain effective working relationships with field technicians and clients.
  • Be an active and collaborative team player, working closely with colleagues to achieve business objectives.
  • Play an active role in identifying opportunities for process and business improvement.
  • Some familiarity with project rostering or scheduling is preferred.
  • Strong attention to detail and ability to prioritise tasks in tight time frames.

About You:

  • Strong customer service experience, preferably in a telecommunications environment.
  • Some familiarity with rostering or scheduling is desirable.
  • Tech savvy and able to adapt to new systems quickly.
  • Excellent written and verbal communication skills.
  • High attention to detail and ability to prioritise tasks in tight time frames.

What We Offer:

A 12-month full-time contract role with a competitive hourly rate, a hybrid work-from-home model, and the possibility of extension based on performance.