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Disability Claims Professional

1 month ago

Adelaide, South Australia Employers Mutual Full time

Employers Mutual is a leading workers compensation and personal injury claims management business. Our goal is to provide ongoing support during the return-to-work journey, helping people get their lives back on track.

We have experienced significant growth, with over 4,000 dedicated employees working together as equals. We foster a learning culture that allows for continuous investment in our employees, ensuring a long-term career at EML.

The purpose of this role is to provide early, timely, and personal service to workers, employers, and stakeholders while offering an empathetic customer experience through specialization in complex claims.

This permanent, full-time position is based in our Adelaide office, with flexibility to work from home once fully trained. As part of our diverse team, you will make a positive impact on someone's life every day.

Responsibilities include:

  • Pro-actively proceeding with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers
  • Liaising with internal and external stakeholders regularly to progress strategies and actions
  • Developing strong customer relationships and providing high-level customer service to all parties
  • Conducting health promotion activities to enhance injured worker wellbeing and empower them to participate in their own treatment and recovery

Required skills and qualifications include:

  • Demonstrating strong customer service focus with exceptional organizational and time management skills
  • Displaying strong analytical and problem-solving skills, with the ability to assess challenges and implement effective solutions
  • Communicating clearly and effectively both in writing and verbally to build strong connections with clients and colleagues
  • Sound knowledge of medical terminology gained through work experience or studies in Allied Health is beneficial but not mandatory

We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture
  • Flexibility with the opportunity to work from home when fully trained
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Company-wide events to celebrate success
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus superannuation

An estimated salary for this position is AU$60,000 - AU$80,000 per annum, depending on experience.