Claims Officer

6 months ago

Greater Adelaide SA, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

Claims Officer - CTP- Permanent role- Full-time hours- Location - Adelaide, SA

The Opportunity

At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a passion for helping people, this great position within insurance will give you the platform to develop into a successful insurance professional.

This role focuses on our ability to intervene with empathy in an injured persons claim experience, to facilitate services they need to get the best possible recovery from their injury following a motor vehicle accident.

The QBE Case Management model involves liaising with essential external stakeholders in the claim such as doctors, treatment providers and solicitors to help support the injured person through the claims process.

As a Claims Officer in CTP Insurance at QBE, you will:
- Learn all about insurance, in particular CTP Insurance;- Deliver exceptional customer service over the phone and face to face;- Guide and provide support to people throughout their recovery, advising them what happens next,- Build and maintain strong relationships with customers;- Work in a fast-paced and dynamic work environment; and- Look after claims from start to finish with the help of your leaders.

About you:
- Be customer focused and genuinely care about people- Be resilient and not easily overwhelmed (sometimes it can be tough assisting people through a vulnerable time in their life)- The confidence to make decisions and be empowered- Be able to actively listen to people and guide people through the claims process in a natural and emphatic manner on the phone- An allied health background is a bonus but not essential- Have good computer skills and the ability to pick up new computer systems- Be able to prioritise work; and- Not be afraid to ask for help when help is needed

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

APPLY NOW and let’s make it happen

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legi

  • Claims Officer

    4 weeks ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    Do you possess strong customer service experience and looking a fast-paced varied role? If so, this exciting opportunity in our Commercial Property Claims team could be your next career move. Enjoy the benefits of a working in a hybrid way between home and office during non-onboarding training periods! As a Commercial Property Claims Officer, you will be...

  • Claims Officer

    6 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Claims Officer - CTP **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer...

  • Claims Officer

    6 months ago

    Greater Adelaide SA, Australia QBE Insurance Full time

    **Primary Details** Time Type: Full time Worker Type: Employee **Claims Officer - CTP** - **Permanent role**: - **Full-time hours**: - **Location - Adelaide, SA** **The Opportunity** At QBE, we are always looking for empathetic and eager to learn Insurance Claims Professionals for our claims team. If you have strong customer service experience and a...

  • Claims Assessment Officer

    7 months ago

    Greater Adelaide SA, Australia St Andrew’s Hospital Full time

    **Discover the St Andrew's Difference** **Why St Andrew's?** Discover a fulfilling career at St Andrew's leading standalone private hospital renowned for exceptional patient care. As a close-knit community, we value connections, accessible leadership, and active volunteerism. Our core values - caring for others, working together, and delivering excellence -...

  • Motor Claims Officer

    3 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Motor Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee **Motor Claims Officer** **Location: Adelaide, SA** **Type: Full-time position** **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued...

  • Motor Claims Officer

    2 months ago

    Greater Adelaide SA, Australia QBE Insurance Group Limited Full time

    Motor Claims Officer **Primary Details** Time Type: Full time Worker Type: Employee **The opportunity** At QBE it's not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is an exciting opportunity to join an established...

  • Motor Claims Officer

    3 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Motor Claims Officer - Location: Adelaide, SA- Type: Full-time positionThe opportunityAt QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders.This is an...

  • Motor Claims Officer

    6 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee Motor Claims Officer Location: Adelaide, SA Type: Full-time position The opportunity At QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is...

  • Purchasing and Claiming Officer

    11 hours ago

    Greater Adelaide SA, Australia Downer Group Full time

    We currently have an opportunity for a **Purchasing and Claiming Officer**to join our team. Reporting to the In-House Trades Manager, this position is responsible for the purchasing and the delivery of materials. Also responsible for tracking and reporting on all material costs. Beyond the day-to-day responsibilities, key to the success of this role is the...

  • Claims Support Officer

    6 months ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Motor Claims Officer

    3 months ago

    Greater Adelaide SA, Australia QBE Full time

    Primary Details Time Type: Full time Worker Type: Employee The opportunity At QBE it’s not just what we do, but how we do it - we are an inclusive and supportive team of insurance professionals with a focus on service excellence for our valued customers and stakeholders. This is an exciting opportunity to join an established team looking after motor...

  • Aps 4 Claim Support Officer

    6 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary range: $79,764 - $85,074 + plus attractive Superannuation The Client Benefits Division (CBD) delivers products and services to give effect to defined DVA policy outcomes. The Division is responsible for case management including registration, assessments, determinations, reconsiderations and reviews, as well as operational support activities such as...

  • Aps4 Claims Support Officers, Aps5 Delegates and

    3 months ago

    Greater Adelaide SA, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,630 - $110,982 + Attractive Superannuation **Looking for a gateway into a career with the Australian Public Service?** The Department of Veterans’ Affairs (DVA) are looking for Compensation Support Officers (CSOs), Delegates and Team Leaders. **The current roles to be filed are in in Brisbane, Townsville and Broadbeach locations,...

  • Claims Processing Consultant

    6 months ago

    Greater Adelaide SA, Australia Bupa Full time

    Permanent full-time opportunities - Hybrid role, based in our Adelaide CBD / working from home 3 days a week - Comprehensive in office training plan and excellent employee benefits and development **The heart of the role**: We are looking for Claims Processing Consultants to join our Claims team on a full-time permanent basis. You will be responsible for...

  • Claims Consultant

    6 months ago

    Greater Adelaide SA, Australia NAIMANCLARKE Full time

    Claims Consultant **Insurance Lawyer** - One senior role (12 month contract) - One junior role (Permanent) - Claims Consultant in Professional Indemnity / Financial Lines / D&O & Cyber Join an internationally recognised insurance company that has developed a reputation for delivering successful results to its high profile clients. With global connections...

  • Claims Consultant

    1 month ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Multiple 6-month, full time contracts - Monday to Friday**: - **Intake commencing 25**th** November 2024**: When a natural disaster strikes, we stand strong for our customers and the community. Our Group is dedicated to making a significant impact on people's lives and the communities they call home. Few aspects of our business are as pivotal in making...

  • Claims Specialist

    6 months ago

    Greater Adelaide SA, Australia EML Group Full time

    Claims Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows for...

  • Claims Specialist

    6 months ago

    Greater Adelaide SA, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Claims Processing Consultant

    6 months ago

    Greater Adelaide SA, Australia Bupa Full time

    Permanent full-time opportunities - Hybrid role, based in our Adelaide CBD / working from home 3 days a week - Comprehensive in office training plan and excellent employee benefits and development **The heart of the role**: We are looking for Claims Processing Consultants to join our Claims team on a full-time permanent basis. You will be responsible for...

  • Claims Consultant

    6 months ago

    Greater Adelaide SA, Australia IAG New Zealand Full time

    Create impact as a **Claims Consultant** Join the largest insurance group in Australia and New Zealand. For over 165 years, **CGU **has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation...