Claims Consultant

4 months ago

Adelaide, Australia Allianz Australia Full time

**Claims Consultant - Club Marine | Multiple locations (QLD, WA, NSW, SA)**
- **Full-time permanent opportunity with great staff benefits**:

- **Hybrid and Flexible working arrangements**

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.

We are currently seeking an energetic and passionate individual to join our National team as a **Claims Consultant**. Working in a team of Claims Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in customer service.

As a **Club Marine Claims** Consultant, you'll be there to assist our customers when they need us most. You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer.

**You'll be responsible for**:

- Processing all incoming insurance claims in accordance with legislative requirements
- Provide timely and effective responses to customer enquiries,
- Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.
- Deliver consistent and appropriate high level of customer service at all touch points

**Important to your success**:

- Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.
- Technical knowledge of relevant lines of insurance and associated legislation.
- Excellent verbal and written communication skills,
- Proactive approaches to problem solving with strong decision-making capabilities.
- Ability to recognise, avert, manage, and escalate conflicts
- High attention to detail by completing tasks with thoroughness and accuracy
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- General knowledge of Boats will be highly regarded

**What's on offer**
- Be part of a team that’s open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products - Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.

**About Allianz**

At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite

**Job Level**:

- Professional

**Location**:

- Adelaide, SA, AU, 5000**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 47481

**Position Cluster**:

- Non-Executive

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