
Telehealth Specialist
2 weeks ago
About this role
We are a values-driven healthcare organization, guided by three core values: Caring, Beautiful, and Smart. Our mission is to deliver high-quality care that is affordable, same-day, and online first.
As a Telehealth professional, you will provide virtual consultations and patient assessments, helping individuals across Australia access quality care from the comfort of their homes.
Your key responsibilities will involve:
- Conducting virtual consultations via phone and video for general health concerns, chronic conditions, and acute presentations
- Providing prescriptions, referrals, pathology requests, and ongoing treatment plans
- Reviewing structured patient histories before consultations to improve clinical efficiency
- Carrying out follow-ups and long-term care management, ensuring continuity of care
- Supporting a diverse patient base, including individuals in regional and remote areas who may have limited access to in-person care
Our benefits include:
- Flexible work arrangements: Work from anywhere, anytime. Set your own hours or balance work with life
- Competitive remuneration package: Industry-leading rates and bulk-billing options
- Dedicated support team: Our support team responds to clinician requests in under 9 minutes with real-time assistance
- Access to an intelligent Telehealth platform: Tools to enhance clinical decision-making and streamline patient care
- A supportive and inclusive culture: Psychological safety, equity, and mutual respect with access to clinical guidance
You will be working as part of a collaborative team with Clinical Director Julia Segal, NP and Chief Medical Officer Dr Ramu Nachiappan, and tapping into our network of 190 other practitioners.
A professional and ethical approach to patient care is guided by nationally recognized standards and codes developed by regulatory bodies such as the Australian Health Practitioner Regulation Agency (AHPRA) and individual National Boards.
Our patients rely on us for trusted, ongoing support. We see over 7,000 patients every week.
Our commitment to quality care and clinician satisfaction is reflected in our Net Promoter Score (NPS): Clinician NPS: 4.2/5 – positive experience for doctors, Patient NPS: 4.7/5 (2011 reviews) – high patient satisfaction.
Apply now to become a part of our team and take advantage of our quality-focused training.
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