Customer Liaison Specialist

3 weeks ago

Australia Northcott Full time

Job Summary

We are seeking a highly skilled and experienced Customer Liaison Specialist to join our team at Northcott. As a key member of our customer engagement team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.

Key Responsibilities

  • Develop and implement customer-centric strategies to drive customer satisfaction and loyalty
  • Work closely with the customer engagement team to ensure seamless handover of customer needs and expectations
  • Identify opportunities for customers to meet their goals and objectives
  • Conduct regular customer check-ins and holistic service reviews to ensure customer needs are met
  • Collaborate with internal stakeholders to ensure effective communication and issue resolution
  • Manage customer funds and ensure value for money from customer plans
  • Reconcile non-funded customer activity and ensure timely resolution

Requirements

  • Proven experience in account management, customer management, or equivalent health or disability services experience
  • Knowledge of the Person-Centred Practice Framework and National Disability Services Standards
  • Strong organizational skills with demonstrated ability to multi-task and manage time
  • Excellent communication and interpersonal skills
  • Confidence with tools such as Word and Excel
  • Ability to work in a fast-paced environment and prioritize tasks effectively

Why Northcott?

  • We are a leading disability services provider in NSW, ACT & QLD, providing services and support for people with disability and their families and carers
  • We value our employees and offer opportunities for career growth and development
  • We provide a family-friendly workplace and support staff to manage their home and work lives effectively
  • We offer a recognition and rewards program, salary packaging benefits, and other perks

  • Customer Liaison Specialist

    2 weeks ago

    Australia Northcott Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Liaison Specialist to join our team at Northcott. As a key member of our customer engagement team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities for them to meet their goals, and working closely with our broader...

  • Customer Liaison Specialist

    2 weeks ago

    Australia Northcott Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Liaison Specialist to join our team at Northcott. As a key member of our customer engagement team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities for them to meet their goals, and working closely with our broader team...

  • Psychiatric Liaison Nurse Specialist

    3 weeks ago

    Australia Salt Medical Recruitment Agency Full time

    Job DetailsJob Title: Psychiatric Liaison NurseJob Type: ContractIndustry: HealthcareCompany: Salt Medical Recruitment AgencyJob DescriptionCompensation: $77-$89/hour base rate (depending on experience level) + super + penaltiesWork Schedule: FTE hours on a 7-day rotating roster (AM, PM, & Nights)Benefits: Accommodation and travel providedAbout the Role:The...

  • Aged Care Liaison Officer

    3 weeks ago

    Australia ANGELS CARE HEALTH HUDSON MANOR Full time

    About UsAngels Care Health Hudson Manor is a leading provider of community care services, dedicated to delivering exceptional support to individuals and families in need. Our organization is committed to making a positive impact in the lives of our clients, and we are seeking a highly skilled and compassionate Aged Care Liaison Officer to join our team.The...

  • Racing Liaison Officer

    1 week ago

    Australia Racing and Wagering Western Australia Full time

    About UsRacing and Wagering Western Australia (RWWA) is a leading organization in the racing industry, with a strong commitment to excellence and customer satisfaction.The RoleWe are seeking a highly skilled and customer-focused Ownership Liaison Officer to join our team at The Vantage venue at Ascot and Belmont Park Racecourse.Key Responsibilities:Guest...

  • Schools and Colleges Liaison Officer

    3 weeks ago

    Australia Royal Holloway, University of London Full time

    About the RoleWe are seeking a highly motivated and experienced Schools and Colleges Liaison Officer to join our Marketing and Communications Department at Royal Holloway, University of London.The successful candidate will be responsible for developing and delivering engaging content to support our student recruitment targets. This will involve delivering...

  • Customer Experience Liaison

    1 week ago

    Australia Melbourne Sports Centres Full time

    About Melbourne Sports CentresWe are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.About The RoleAs a Customer Experience...

  • Grower Services Liaison

    2 weeks ago

    Australia Rimfire Resources Full time

    About Rimfire ResourcesRimfire Resources is a leading player in the Australian agricultural sector, with a strong focus on sustainable practices and community engagement.The RoleWe are seeking a highly motivated and experienced professional to join our team as a Grower Services Liaison. This exciting opportunity will see you working closely with cotton...

  • Business Solutions Specialist

    3 weeks ago

    Australia Shift Full time

    We are seeking a skilled and experienced Business Solutions Specialist to join our team at Shift and play a pivotal role in building the future of financial operations within our business. As a Business Solutions Specialist, you will work closely with cross-functional teams, including product managers, developers, and stakeholders, to design and implement...

  • Customer Experience Specialist

    2 weeks ago

    Australia Damco Spain SL Full time

    About the Role:We are seeking a highly skilled Customer Experience Specialist to join our team at Damco Spain SL. As a Customer Experience Specialist, you will be responsible for owning and managing the customer experience of our clients by identifying issues proactively, building strong relationships with customers, and identifying solutions that benefit...

  • Indigenous Liaison Officer

    3 weeks ago

    Australia Pilbara Minerals Ltd Full time

    About the RoleThe Indigenous Liaison Officer is a critical position within our organization, responsible for building and maintaining positive relationships with the Indigenous community. This role requires a strong understanding of Aboriginal culture and heritage, as well as excellent communication and interpersonal skills.Key ResponsibilitiesCommunity...

  • Aboriginal Children's Health and Wellbeing Liaison Officer

    3 weeks ago

    Australia Echuca Regional Health Full time

    About the RoleWe are seeking a highly skilled and dedicated Aboriginal Children's Health and Wellbeing Liaison Officer to join our team at Echuca Regional Health. As a key member of our multidisciplinary team, you will play a vital role in supporting the health and wellbeing of Aboriginal children and their families in our region.Key...

  • Disability Liaison Officer

    3 weeks ago

    Australia State Government of Victoria, Australia Full time

    Job SummaryWe are seeking a highly motivated and experienced Disability Liaison Officer to join our team at the State Government of Victoria, Australia. As a key member of our Social Work team, you will play a critical role in championing and supporting health service access for people with disabilities across our health services in East Gippsland.Key...

  • Customer Support Specialist

    3 weeks ago

    Australia simPRO Group Full time

    About the RoleThe Customer Support Specialist role is a key position within the Simpro Group, responsible for providing exceptional support to customers through various communication channels. This role requires a strong ability to empathize with customers, understand their needs, and provide solutions to their queries.Key ResponsibilitiesRespond to customer...

  • Customer Experience Specialist

    3 weeks ago

    Australia Plan Partners Full time

    We are dedicated to delivering exceptional customer experiences and providing high-level service and support. Our organization is committed to making a positive impact on people's lives, and we're looking for individuals who share our passion for customer-centricity.As a Customer Experience Specialist in our contact centre, you will champion our value of...

  • Customer Advocacy Specialist

    3 weeks ago

    Australia Vocus Communications Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Advocacy Specialist to join our team at Vocus Communications. As a key member of our customer support team, you will be responsible for providing exceptional support to customers who are facing financial hardship.Key ResponsibilitiesManage a portfolio of customers who are experiencing...

  • Customer Experience Specialist

    2 weeks ago

    Australia LSKD US, Inc. Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Community Experience Team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences across various touchpoints, including phone, live chat, email, and social media.Key...

  • Customer Experience Specialist

    3 weeks ago

    Australia Damco Spain SL Full time

    About the Role:The Customer Experience Consultant is a key position at Damco Spain SL, responsible for delivering exceptional customer experiences and driving business growth. As a Customer Experience Specialist, you will be the primary point of contact for our customers, ensuring seamless execution of the end-to-end shipment lifecycle.Key...

  • Customer Experience Specialist

    2 weeks ago

    Australia Plan Partners Full time

    We are dedicated to delivering exceptional customer experiences and providing high-level service and support. Our organization is committed to making a positive impact on people's lives, and we're looking for individuals who share our passion for customer-centricity.As a Customer Experience Specialist in our contact centre, you will champion our value of...

  • Customer Experience Specialist

    2 weeks ago

    Australia TSA Group Full time

    About TSA GroupTSA Group is a leading provider of customer experience solutions, dedicated to helping businesses connect with their customers in meaningful ways.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a Claims Resolution Expert, you will play a crucial role in resolving major property damage claims for...